Piedmont Litho, Inc. | Raleigh Commercial Printer
3126 Hillsborough Street, Raleigh, NC 27607
(919) 834-2644

www.piedmontlitho.com

Frequently Asked Questions


Frequently Asked Questions (FAQ)

These are some of the frequently asked questions that we get here at Piedmont Litho:

Where are you?
How do I get a print estimate?
What is your turn around time?
Do you take camera ready copy?
Tips on how to save your design files to make them print ready and acceptable for us to print
At what resolution should I save my photos and graphics?
What is a proof and why is it important that I look at it?
What is the Pantone Matching System?
Why do the printed colors look different from the colors on my screen?
What is your credit policy?
What are delivery charges for orders?
About Us
Is my printer ‘green’? Why is choosing an environmentally friendly printer important?
What is Digital Printing?
Benefits of Digital Printing
What is Offset Printing?

Where are you?

Piedmont Litho, Inc.
3126 Hillsborough Street
Raleigh, NC 27607
Visit us on Google Places !

Phone: (919) 935-0204
Fax: (919) 834-8375

Our web site is www.piedmontlitho.com and you can E-mail quote requests to sarahmyers@piedmontlihto.com or alpleasants@piedmontlitho.com .

How do I get a print estimate?

For all print estimates please call (919) 935-0204 or email us at   sarahmyers@piedmontlihto.com or alpleasants@piedmontlitho.com and a customer service representative will be able to provide estimates on all print jobs.

What is your turn around time?

On most jobs that are camera ready (the files are designed and ready to print) please allow 3-5 days. Our Copy Center can do most copy orders within a day or 2. Please call (919) 935-0204 for a more detailed turn around time based on your unique job.

For printed jobs requiring design allow 5-7 working days. This time varies depending on the complexity of the design/order and your response time for approving proofs and for continued changes by you.

On a re-order of most printed jobs with no changes from the previous order, allow 3-5 working days. For an exact turn around time please call (919) 935-0204.

Do you take camera ready copy?

Yes! While we prefer electronic files in PDF format because of the better quality of output, we do accept other file formats as well. However, the quality of what you give us is what you get. The pdf files should be the highest print quality and include all crop marks and bleeds.

Tips on how to save your design files to make them print ready and acceptable for us to print:

    • Embed or link all images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
      • Postscript Level 2
      • CMYK Mode
      • TIFF format

At what resolution should I save my photos and graphics?

    • Resolution should be set to 300 dpi
    • Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics is possible, as they will appear pixelated and blocky when printed.
    • Also note that you should save all photos in CMYK mode, not RGB mode when possible.

What is a proof and why is it important that I look at it?

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

What is the Pantone Matching System?

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

Why do the printed colors look different from the colors on my screen?

Printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

What is your credit policy?

For new customers we require ½ down and the balance COD.

On repeat business with a credit application and a personal guarantor we offer net 30 day terms.

We accept payment by company check, Visa, Master Card, Discover and Amex as well as cash.

What are delivery charges for orders?

For local deliveries in the Triangle area within 25 miles of our office, delivery is free. Triangle deliveries outside the 25 mile radius are $7.50.

Shipping charges vary on method used. Please call (919) 935-0204 to discuss your orders shipping needs.

About Us:

Piedmont Litho, Inc. is a unique kind of printer. With roots of over 34 + years in traditional offset printing, Piedmont Litho has embraced digital printing technologies to bring you the unparalleled option of choosing offset or digital printing – whichever best serves your needs.
Regardless of technologies used, our mission is all about you, the customer. This assures you that every order is important and will be processed to the highest standards which have enabled Piedmont Litho to become the leading offset and digital print provider in the triangle area.

Piedmont Litho, Inc is a Green Industry Leader
Is my printer ‘green’? Why is choosing an environmentally friendly printer important?

Environmentally responsible printing is the latest trend in the printing. Piedmont Litho is making a better impact on our environment by using eco-friendly inks and recycled papers. These steps, even in a small way can benefit the planet and energy consumption.

Paper: Piedmont Litho uses only recycled papers and biodegradable and soy based inks. We specify use papers that are either contain at least 30% post-consumer material or be manufactured without using chlorine or chlorine derivates. We purchase paper that is certified with the Forest Stewardship Council (FSC), Sustainable Forestry Initiative (SFI). This certification ensures that products made from trees pass from a certified, well-managed forest to a certified paper manufacturer, merchant and printer. Our paper suppliers are also Rainforest Alliance Certified (RAC), an organization that is committed to conserving biodiversity by transforming land-use practices, business practices and consumer behavior.

Soy ink contains non-toxic soybean oil, the same oil which is used in cooking oils. The United Soybean Board and the National Soy Ink Information center states, “Using soy ink helps the nation’s economy by providing a market for a domestic crop while diminishing dependence on foreign resources such as petroleum oil”.  Soy inks create rich, vivid color.

What is Digital Printing?

    • Printing directly from a file
    • Produced on machines that use toner to apply the image onto paper
    • The toner does not absorb into the paper but rather  forms a thin layer on top of the paper
    • The quality of Digital Printing has come a long way from the “copy
      machine” look and is very impressive when compared with Offset printing.
    • The average observer
      may not even be able to tell the difference with most Digital print jobs.

 Benefits of Digital Printing:

    • Short runs / No minimums
    • Same day printing available for most orders
    • Cost effective when you are printing small quantities
    • Ideal when you have many versions of files to print in low quantities
    • Less waste used with set-up paper

 

What is Offset Printing?

    • The technique can be described whereby ink is spread onto a metal plate that has been etched according to the image file
    • This printing method is the traditional printing method for commercial printers
    • Offset printing is cost effective when printing larger quantities
    • Turn around times are usually longer due to longer drying time required for the inks used

Topic: Frequently Asked Questions